Interactive Online Training Developed by Marble Hill Partner Oy Delivers Enhanced Engagement and Effective Knowledge Transfer
Client Overview
Valmet Automation is a globally recognized leader providing advanced process automation technologies, solutions, and services. To effectively support and empower its partner ecosystem, Valmet continually seeks innovative methods to enhance partner onboarding training.
Challenge
Historically, the partner onboarding training methodology at Valmet Automation relied primarily on traditional classroom training sessions and remote training sessions based on Microsoft Teams meetings. Although this approach for remote training served its basic purpose, feedback clearly indicated an opportunity to further increase engagement, drive deeper knowledge, improve practical competencies, and enhance overall training effectiveness.
Valmet Automation’s Partner Business team committed themselves to an elevated training experience by developing training solutions that could:
- Clearly boost partner personnel engagement.
- Offer modular content with agility to respond swiftly to dynamic market demands and evolving participant expectations.
- Support practical knowledge transfer through hands-on simulations and effective learning tools.
- Improve the overall participant experience and satisfaction.
To turn these objectives into reality, Valmet Automation partnered with Marble Hill Partner Oy to pilot an improved, interactive learning solution for their North American partner ecosystem.
Solution
In close collaboration with Marble Hill Partner Oy, Valmet Automation introduced a modern and highly interactive online learning solution. The newly designed onboarding experience integrated several innovative components:
- Interactive Pre-Learning Activities:
Online exercises and task-based modules available on a dedicated interactive learning platform enabled participants to build their knowledge before attending live sessions. These activities facilitated dynamic, “social media type” Q&A discussions, significantly enhancing participation and creating valuable peer interactions ahead of Teams workshops. - Focused and Engaging Live Virtual Workshops:
Capitalizing on the energized discussions from pre-learning assignments, Microsoft Teams workshops became distinctly more productive and effective compared to past remote training modes, increasing both trainer-participant and peer-to-peer interactions. - Practical Application via Simulations and Learning Tools:
Participants gained practical hands-on experience through a virtual simulated environment, readily accessed remotely via the online learning platform. Accompanied by comprehensive sales materials, solution demonstrations, and practical exercises, participants mastered complex subjects and learned how to effectively apply insights in customer-facing scenarios. - Modular, Flexible Content Design:
Training materials and modules were deliberately structured to enable rapid adaptations based on real-time partner feedback, changing market dynamics, and evolving training needs. This responsive model ensured continuous relevance and effectiveness. - Continuous Support and Proactive Follow-ups:
Clear, structured follow-up communications, ongoing trainer support, and responsive Q&A mechanisms ensured learning reinforcement, drove better participant engagement and increased practical application long after the live workshops concluded.
Results & Value Delivered
Feedback from participants in this preliminary training pilot was strongly positive across multiple dimensions. Key highlights included:
✅ Substantially Increased Engagement:
The interactive pre-learning and practical online activities significantly increased overall enthusiasm, active participation, and engagement during subsequent live workshops.
✅ Improved Knowledge Transfer:
Effective use of simulation environments, relevant sales scenarios, and clear practical examples greatly boosted understanding and ensured applicability of complex concepts to real-life customer situations.
✅ Outstanding Participant Experience:
Participants appreciated:
- Responsive trainers who created an approachable and highly interactive learning atmosphere.
- The opportunity to openly discuss alternative approaches on hardware options, network configurations, and server implementations.
- The convenience and practical value of remote simulator exercises, sales tools, and interactive learning materials.
- Clearly structured content and proactive, readily available trainer support throughout their training journey.
✅ Strong Customer Satisfaction:
Overall participant satisfaction was reflected in an impressive Net Promoter Score (NPS) of 60%, clearly demonstrating positive experiences and the probability to strongly recommend this training model to colleagues.
Client Perspective
“Through close collaboration with Marble Hill Partner Oy, we successfully piloted a forward-thinking partner training solution that clearly elevates participant engagement, strengthens practical competence, and delivers measurable value. The flexible training methods and interactive digital learning elements exceeded our expectations, setting a new benchmark for all our future partner onboarding initiatives.”
Kari Heikkilä
Sales Director, Valmet Automation Partner Business
Next Steps
Following the successful completion and positive feedback from the North America pilot, Valmet Automation now plans to scale and expand this proven interactive online learning methodology globally across its entire partner network. The flexible, modular training solution makes it easy to maintain effectiveness and adapt the content to regional market specifics, helping Valmet Automation further enhance competitive advantage and sustain its commitment to partner success worldwide.
